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Shipping Policy

Shipping Policy

Policy Overview

This Shipping Policy provides information about delivery coverage, shipping fees, and logistics arrangements for orders delivered within Australia. Please review the following details before placing an order.

1. Delivery Areas

Shipping services are currently available to addresses within Australia, including but not limited to:

  • All Australian states and territories

  • Metropolitan areas and most regional locations

In some cases, delivery may require additional confirmation or may be temporarily unavailable for:

  • Remote or hard-to-reach areas (for example, certain locations in WA, NT, or specific remote postcodes)

If you are unsure whether your address is serviceable, it is recommended that you contact the support channels prior to placing an order.

2. Shipping Fees and Price Structure

  • Orders with a total value of AUD 99 or more: no shipping fee

  • Orders below AUD 99: a flat shipping fee of AUD 9

Prices displayed on product pages and at checkout include 10% Australian Goods and Services Tax (GST).
Where applicable, orders may be shipped using the DDP (Delivered Duty Paid) method.

Under this delivery method, additional duties, customs clearance charges, or related taxes are generally not required at the time of delivery.

3. Order Processing and Delivery Timeframes

Order Confirmation

  • Orders paid before 18:00 (AEST) typically enter the confirmation process on the same day

  • Orders paid after 18:00 (AEST) are usually confirmed on the next business day

Processing Time

  • After payment confirmation, orders generally enter the dispatch arrangement process within 1–3 business days

Shipping Method

  • Deliveries may be handled by third-party carriers such as DHL, FedEx, or UPS

  • Tracking information is typically available once the order has been dispatched

Estimated Delivery Time

  • After dispatch, delivery within Australia generally takes approximately 8–15 business days

Delivery timeframes may be affected by factors such as weather conditions, transport disruptions, peak logistics periods, or other circumstances beyond reasonable control.

4. Shipment Tracking

Once an order has been shipped, confirmation details may be provided, which can include:

  • Order reference number

  • Carrier information

  • Shipment tracking access

Tracking details allow users to monitor shipment status and view estimated delivery progress.

5. Fee Transparency

  • Product prices include 10% GST

  • Shipping fees generally include import-related charges where applicable

  • The checkout page displays the main components of the order total

  • Under the DDP model, additional undisclosed charges are generally not expected

6. Delivery Inspection and Issues

Upon delivery, users are encouraged to inspect the package condition. If any of the following situations occur, it is recommended to record supporting evidence (such as photos) and report the issue through support channels within 48 hours:

  • Package not received or delivery status appears incorrect

  • External packaging is significantly damaged

  • Product damage or irregularities are identified

Handling outcomes will be assessed based on the specific circumstances.

If delivery issues arise due to incorrect or incomplete address or contact details provided at checkout, any resulting return or additional costs may be the responsibility of the order holder.

7. Order Changes and Cancellations

Before Dispatch

  • Within 72 hours after placing an order, it may be possible to request address changes or order cancellation, subject to the current order status

After Dispatch

  • Once an order has entered the shipping process, changes or cancellations are generally not available

  • After delivery, further requests may be submitted in accordance with the applicable after-sales policies

Please refer to the relevant order cancellation policy pages for detailed conditions.

8. Contact Information

For questions regarding this Shipping Policy or order delivery arrangements, you may contact:

Address:
180 Watershed Way
Fayetteville, GA 30215-5759
United States

Phone:
+1 (917) 856-3225

Email:
jardin@furonix.com

Business Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

This Shipping Policy describes general delivery practices. Actual execution may vary depending on order details, logistics conditions, and applicable legal requirements.