Order Cancellation Policy

Order Cancellation Policy

Policy Overview

This policy explains the circumstances under which an order placed for delivery within Australia may be cancelled, as well as the general process for submitting a cancellation request. Please review the following information before placing an order or requesting a cancellation.

1. Circumstances Where Cancellation May Be Requested

An order may be eligible for cancellation under certain conditions, which are generally assessed with reference to the following:

• After payment is completed, a cancellation request may be submitted within a reasonable timeframe (generally no more than 72 hours)

• Cancellation is typically possible only if the order has not yet entered processing or dispatch stages

• When submitting a cancellation request, the following information may be required:

  • Order reference number

  • Proof of payment (such as a receipt or screenshot)

  • A brief explanation of the cancellation request

Whether an order can be cancelled is assessed based on its actual status at the time of the request.
If a request is accepted, further updates may be provided by email, and a refund process may apply where relevant.

2. Situations Where Cancellation Is Generally Not Available

Orders are usually not eligible for cancellation in the following situations:

• The order has already been dispatched or handed over to a logistics carrier

• Delivery issues arise due to incorrect or incomplete address or key information provided at checkout

If an order has already been shipped, users may submit a follow-up request after delivery, where applicable, in accordance with the relevant after-sales policies.

3. How to Submit a Cancellation Request

To request an order cancellation, you may contact the after-sales support channels using the details below:

Phone:
+1 (917) 856-3225

Email:
jardin@furonix.com

To assist with order verification, it is recommended that you provide the order reference number, proof of payment, and a brief explanation when making contact.

4. Review and Refund Information

• After a cancellation request is submitted, a response is generally provided within a reasonable working period (typically 1–3 business days) via email

• Refunds usually apply only to orders that have not yet been dispatched, or to orders that have been successfully intercepted or returned in specific situations

• Where refund conditions are met, funds are generally returned via the original payment method (such as Visa or MasterCard)

• The time taken for funds to appear may vary depending on banking or payment provider processes

If refund confirmation is not received within a reasonable timeframe, further clarification may be requested through the support channels.

5. Data Protection and Privacy

Personal information involved in the order cancellation process is handled in accordance with the following Australian laws and principles:

• Privacy Act 1988

• Australian Privacy Principles (APPs)

Such information is used solely for order cancellation and after-sales management purposes, with reasonable measures applied to reduce data security risks.
Requests to access, correct, or delete relevant personal information may be submitted through the support channels.

6. Customer Support and Contact Details

If you have questions regarding order cancellation rules or procedures, you may contact the support team via:

Address:
180 Watershed Way
Fayetteville, GA 30215-5759
United States

Phone:
+1 (917) 856-3225

Email:
jardin@furonix.com

Business Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

This policy outlines general cancellation guidelines. Actual handling will be assessed based on the order status, processing stage, and applicable Australian legal requirements.