Returns and Refunds Policy

Returns and Refunds Policy

Policy Overview

This policy explains how returns, refunds, and exchanges may be handled under the Australian legal framework. It is intended to help users understand the general after-sales process before submitting a request.

1. Applicability of Returns and Exchanges

Under the Australian Consumer Law (ACL), consumers may be entitled to request a return, refund, or exchange in certain circumstances. Whether such a request applies depends on the condition of the product and the specific situation.

General reference principles include:

• Requests for return or exchange may be submitted within a reasonable period after delivery

• Requests made outside a reasonable timeframe may not be accepted

• All after-sales requests must be communicated through the designated support channels and confirmed before proceeding

• Items returned without prior confirmation may result in delayed handling or may not be processed

• Returned items must meet the basic conditions outlined in this policy

This policy does not limit or exclude any statutory rights you may have under Australian consumer law.

2. Return Request and Procedure

Submitting a Request

To request a return or exchange, relevant information must be provided through the after-sales support channels. This typically includes:

• Order reference number

• Proof of payment (such as a receipt or screenshot)

• Clear photos of the product, and video evidence where necessary

Review and Return Instructions

If a request is accepted, further instructions may be provided, which can include:

• A prepaid return label (where applicable, in PDF format)

• Guidance on how to return the package

After receiving the instructions, the item should be securely packaged and returned in accordance with the guidance provided.
Where a prepaid return label is issued, it is generally valid for 30 calendar days and must be used within that period with the designated carrier.

3. Return Conditions and Cost Allocation

• Where policy conditions are met and the request is confirmed, return shipping costs may, in some cases, be covered by the platform

• If return conditions are not met, associated costs may need to be borne by the requester

• To reduce the risk of damage during transit, the use of original packaging is recommended where possible

The allocation of costs will be assessed based on the order details, product condition, and the reason for the return.

4. Refund and Exchange Handling

Exchange Processing
Once a returned item has been received and inspected, and where exchange conditions are met, a replacement item may be arranged for dispatch within a reasonable timeframe. Tracking information may be provided where applicable.

Refund Processing
Where refund conditions are confirmed, the amount is generally returned via the original payment method.
The time taken for funds to appear may vary depending on the payment provider or banking processes.

If a refund has not been received within a reasonable period, it is recommended to first contact the payment provider or seek further clarification through the support channels.

5. Non-Applicable or Restricted Situations

Requests for return, refund, or exchange may not apply in certain circumstances, including but not limited to:

• Issues arising from improper use, intentional damage, or abnormal storage

• Requests submitted outside a reasonable return period

• Items returned without prior confirmation

• Products that are not suitable for resale due to their condition

Each case will be assessed based on the specific circumstances.

6. After-Sales Support and Contact Details

If you have questions regarding returns, refunds, or exchanges, you may contact the support team via:

Address:
180 Watershed Way
Fayetteville, GA 30215-5759
United States

Phone:
+1 (917) 856-3225

Email:
jardin@furonix.com

Business Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

This policy outlines general after-sales guidelines. Actual handling will be assessed based on the order details, product condition, and applicable Australian legal requirements.