Contact Us

Contact Us

Service Information

This page provides contact details related to the platform, allowing Australian users to make enquiries regarding pre-purchase questions, order matters, or after-sales assistance. Any support provided is based on the specific circumstances of each request.

1. Contact Details

You may reach the support team through the following channels:

Address:
180 Watershed Way
Fayetteville, GA 30215-5759
United States

Phone:
+1 (917) 856-3225

Email:
jardin@furonix.com

Business Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

2. Refund Timing Information

Where refund conditions are met and the necessary review steps have been completed:

• Refund requests are generally submitted to the relevant payment provider within a reasonable working timeframe

• The actual time for funds to appear in the account may vary depending on bank or payment provider processing procedures and may take several working days

• If a refund has not been received within a reasonable period, it is recommended to first check with the card-issuing bank or contact the support team for further verification

3. Customer Support Notes

User feedback may be taken into account as part of ongoing service improvement.
The information provided on this page does not constitute a guarantee of processing outcomes or timeframes, and does not affect any statutory rights you may have under applicable Australian laws.